Use the tracking code you receive via email to track the status of your order. Enter the tracking number on the 17track website to check the status of your shipment. If no shipping information is displayed, select YunExpress as the carrier.

The tracking code is included in the order confirmation email, which you should receive within 1–3 business days after placing your order. If you still haven’t received a tracking number after 1–3 days, please contact us.

If you are not satisfied with your order, please contact us at info@mekulo.com. Describe your issue in as much detail as possible and include a photo or video. Once we have reviewed the issue with the product you ordered, we will respond as quickly as possible and work to find a mutually acceptable solution.

In addition, any order can be refunded within 14 business days. Read more under Shipping and Returns.

We use SSL (Secure Socket Layer) encryption, which ensures that your data is transmitted securely between your browser and our servers. This provides additional protection against data theft and ensures that your personal payment information is secure.

Please contact us at info@mekulo.com for more information about returning products. All purchases can be returned within 14 business days without giving a reason. Simply contact us and we will provide you with all the necessary information to return the package.

Our return address is:
Vienybės g. 5, Šilalė, LT-75129, Lithuania

Read more under Shipping and Returns.

If you have any questions or need more information, please contact us at info@mekulo.com.

Our customer service team is always here to help you and answer your questions. We respond to inquiries within 24 hours.