We want your shopping experience to be smooth and hassle-free. Here’s everything you need to know about shipping, delivery, and returns at mekulo.com.
Shipping
Where we ship
We deliver to all European countries. Depending on your location, your order will be sent via the local postal service or, in some cases, to a parcel locker.
Shipping costs
- Standard shipping: ₪ 11
- Orders over ₪ 129 qualify for free shipping
Delivery times
- Processing time: 2 working days
- Estimated delivery within Europe: up to 7 working days
Please note: these are estimates. Occasionally, deliveries may take longer due to unforeseen circumstances.
Responsibility and risk
- If your order is lost, delayed, or damaged, we will reship the items or refund your payment.
- We are not responsible for delivery delays, but we always ensure that your order reaches you.
- The risk of loss or damage passes to you upon delivery.
- Please make sure to provide accurate delivery information—this is your responsibility.
Returns & Refunds
Return window
You can return your order within 14 days of receiving it.
Condition of returns
- Items must be unused, undamaged, and in the original packaging.
- You may try the product to the extent necessary to inspect its nature and functionality.
Partial refunds
- If returned items are used, damaged, or missing parts, we may issue a partial refund.
- We may also offer a partial refund if you’re not satisfied but do not return the item.
Return shipping
- You are responsible for the return shipping costs.
- There are no exceptions, even if you simply change your mind.
Refund timing
- Refunds will be issued within 14 days of receiving your return, or within 14 days of agreeing a partial refund without return.
- Your refund includes the original standard shipping cost.
Return address
Please send returns to:
Xoltra OÜ
Vienybės g. 5
Šilalė, 75129, Lithuania
For questions about returns, contact us at info@mekulo.com.
All items purchased on mekulo.com can be returned under these conditions.
In short:
- Shipping: ₪ 11, free over ₪ 129
- Delivery: 2 days processing + up to 7 days shipping
- Returns: 14 days, must be in original condition
- Risk passes on delivery, return shipping is paid by you
- Refunds processed within 14 days
We hope this makes shopping with us easy and transparent!
